BIO Girls Refund Policy

Objective

BIO Girls donation and registration policy ensures fair and transparent processing of requests for refunds of donations or registrations.  

BIO Girls will review each request for refund of a donation or registration fees and may request further information or documents to complete the request. 

BIO Girls is not obligated to make refunds and may, in its discretion, decline any requests for refund of donations, especially if a donation receipt has been issued. 


Donation Refund Request Procedure

BIO Girls expects that all donors will exercise due care and diligence while making donations, however, it also recognizes that a donation may be made erroneously, or a donor may change their mind.

The following steps are required if you would like your donation to BIO Girls to be refunded: 

  • The BIO Girls Donation Refund Request must be completed in order for the BIO Girls team to consider your donation refund request. 

    • The request for refund must be received by BIO Girls within seven days from the date the donation was received

    • BIO Girls is unable to process refund requests for donations made more than 30 days prior to receiving the donation refund request form. 

    • If the donation was made via check, a standard 30-day waiting period for refund from the date of deposit is required. 

  • If applicable, transaction fees will be deducted from the refund amount 

  • All donation refund requests will be reviewed and approved by the BIO Girls Chief Operating Officer.

Registration Cancellation and Refund Request Procedure

BIO Girls understands that unforeseen circumstances may prevent a participant from taking part in the program. However, because BIO Girls incurs upfront costs for program materials, supplies, facilities, and administrative expenses, the following cancellation and refund policy applies:

  • A full refund, minus any processing fees paid, may be requested up to two weeks before the start date of the participant’s registered site.

  • No refunds will be issued within two weeks of the site’s start date or after the program has begun, except in cases of extenuating circumstances, such as a medical issue or family relocation.

  • Requests involving extenuating circumstances must be submitted in writing and will be reviewed on a case-by-case basis. Supporting documentation may be required.

  • Program registrations are non-transferable.

  • All refund requests will result in the cancellation of the participant’s registration.

Please allow up to two business days for the BIO Girls team to process your cancellation and refund request. You will be notified once your request has been reviewed and processed. You can submit your refund here: BIO Girls Cancellation & Refund Form

Policy Review

This policy will be reviewed annually by the Chief Operating Officer.